Step up to lead in wholesale and retail
The Occupational Certificate: Retail Supervisor (SAQA ID 99573) is a QCTO-registered qualification at NQF Level 4 worth 100 credits. This programme prepares learners to supervise staff, monitor performance, maintain day-to-day operations and enhance customer service within the wholesale and retail sector.
The qualification is structured across three integrated components – Knowledge modules (20 credits), Practical skills modules (20 credits) and Workplace experience modules (60 credits) – ensuring that learners develop both theoretical understanding and hands-on competence in a real retail environment.
The programme culminates in an External Integrated Summative Assessment (EISA) administered by the Wholesale & Retail SETA (W&RSETA), confirming that learners meet the national occupational standard for retail supervision.
What You’ll Learn
- Concepts and principles of supervising wholesale or retail staff
- Concepts and principles of monitoring and improving team performance
- Implementation and maintenance of retail or wholesale operations
- Principles of enhancing customer service in retail environments
- Supervise retail or wholesale staff effectively
- Monitor and control the work performance of a team
- Supervise day-to-day store operations
- Resolve queries and complaints from internal and external customers
Entry Requirements
- NQF Level 3 qualification or equivalent
- Experience in a wholesale or retail environment recommended
Course Details
- SAQA ID: 99573
- Curriculum Code: 522201000
- Duration: 12 months (including workplace experience)
- Credits: 100
- NQF Level: 4
- Certification: QCTO Occupational Certificate
- SETA: Wholesale & Retail SETA (W&RSETA)
- Assessment: Knowledge modules (20 credits), Practical skills modules (20 credits), Workplace experience modules (60 credits), plus EISA
Who Should Enrol?
- Senior Sales Assistants: Ready to move into supervisory roles.
- Team Leaders: Want formal qualification to back their experience.
- Retail Operations Staff: Looking to take on more responsibility.
- Aspiring Managers: Building foundation for store management career.
- Employers: Developing supervisory pipeline and B-BBEE targets.